FAQ

Hello fam love you guys so much 💞

Please note:

✧ Please allow 3-10 business days for your order to be shipped. Custom-made products may take longer, occasionally up to 7-14 business days to ship out. As we are a small business there may be delays in shipping your order after we receive the payment, but don't worry we promise with our heart we are doing the best we can do. Thank you. 

✧ Underwear, socks, hats, sunglasses, bodysuits, and swimwear, are "final sale" and cannot be returned or exchanged. 

✧ All sales are final.

 Q: Where is the store based? 

Taipei, Taiwan and we ship from Taiwan.

Q: Do you accept orders placed outside of the US? Do you ship internationally? 
YES, WE SHIP WORLDWIDE.

Q: What are the shipping rates?

International Shipping fees start at $5, but may vary depending on the weight of the item(s). The fee is calculated at checkout.

Q: How long will it take to receive my order?

The time depends on the country where you live, For example, delivery to HK/Japan takes 3-7 of days, to the USA 1-2 weeks, to Australia up to 2-3 weeks, but to UK or Canada it may take 2-6 weeks. Other locations 2-6 weeks maximum.
As soon as your order has been shipped, you’ll get a confirmation email and tracking number for your package. All orders are shipped via Post Office. 

Q: How do I track my order?

You can track your order here.

Q: What is your return policy? 

Shipping fees are non-refundable. If you refuse any shipments from Mary Jane Nite, you will be responsible for the original shipping charges plus the cost of returning the package to us.  If you prefer a refund, the shipping amount will be deducted from your refund. Once marked as "delivered" by post office tracking, we are not responsible for the package. We are not responsible for any packages that are lost, stolen or delayed by the postal service. 

 Q: Can I cancel my order?

Q: What if something is wrong with my order?
Contact our Facebook Messenger or send us an email and we will do our best to straighten things out.  Email to: service.maryjanenite@gmail.com