FAQ

Shipping: 
Shipping fees are non-refundable.

If you refuse any shipments from Mary Jane Nite, you will be responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from your refund.

We are not responsible for any packages that are lost, stolen or delayed by the postal service.

If you prefer a refund, the shipping amount will be deducted from your refund.

Please note: underwear, socks, hats, sunglasses, bodysuits, and swimwear, are "final sale" and cannot be returned or exchanged.

Where is the store based?
Taipei, Taiwan

Do you accept orders placed outside of the US?
YES, WE SHIP WORLDWIDE!

How long will it take to receive my order?

Your order will be shipped soon after we receive payment, and delivery time is between 1-5 business days.We are closed on weekends.

Custom-made products may take longer, occasionally up to 10 business days.
All orders are shipped via Post Office.
The time depends on the country where you live, For example, delivery to HK/Japan takes 1-3 of days, to the USA 1-2 weeks, to Australia up to 2-4 weeks, but to UK or Canada it may take 3-6 weeks. Other locations 3-6 weeks maximum.
As soon as your order has been shipped, you’ll get a confirmation email and tracking number for your package.


You can track your order here:
http://postserv.post.gov.tw/webpost/CSController?cmd=POS4009_1
Once marked as "delivered" by post office tracking, we are not responsible for the package.

What if something is wrong with my order?
Send us an email and we will do our best to straighten things out. 
Service.maryjanenite@gmail.com